Wi-Fi keeps asking you to sign in

Try this first

Take the shortest safe route.

1. Complete the venue portal once and wait for its confirmation.
2. Keep the current network identity settings stable while troubleshooting.
3. Check whether the venue limits session time, data, or number of devices.
4. Reconnect once, then ask staff to reset the session if prompts continue.

Session loop

Finish once before retrying.

Complete every required venue step in one portal window and wait for its confirmation. Opening repeated rescue tabs can create more unfinished attempts without changing the underlying session.

Venue limits

Time, data, and device rules belong to the operator.

The venue may need to remove an old device, issue a new voucher, or extend a paid session. WiFi 4 Breakfast can help reopen the page, but it cannot alter those controls.

When the venue needs to act

Know when to stop troubleshooting.

Ask venue staff to check session duration, data allowance, device limits, portal status, and any old device record when the sign-in prompt keeps returning.

Say this to staffThe guest portal completes but asks this device to sign in again. Could you check the session duration, device limit, and reset any stale device entry?

Sources

First-party guidance.

1. RFC 8952: Captive Portal ArchitectureInternet Engineering Task Force
2. Use captive Wi-Fi networks on iPhone or iPadApple Support

Related help

Continue with the closest symptom.