Troubleshooting

Start with what you can see.

Choose the closest problem. Every guide puts the fastest safe action before the explanation.

Common problems

Wi-Fi login page not showing? Open it again

Your device can join the local Wi-Fi before the venue gives it internet access. The missing step is often the venue's sign-in page.

The hotel Wi-Fi may be waiting for a room detail, voucher, payment, or terms page that your device did not display.

The Wi-Fi icon confirms a local wireless connection. It does not confirm venue authorization or working internet access.

A VPN, Private Relay, custom DNS, Private DNS, or proxy can sometimes prevent the local venue page from appearing.

The venue session may be expiring, failing to remember this device, or reaching a time, data, or device limit.

By device

Your iPhone or iPad can remain joined to the network after its captive Wi-Fi screen is dismissed or left incomplete.

Your Mac may be connected to the access point while the venue is still waiting for a web login.

Android may detect that the network needs a sign-in, but device makers and versions can present that state differently.

Windows can show a local Wi-Fi connection while its internet check, the venue login, or the venue's upstream connection is incomplete.

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