Guest Wi-Fi help-desk kit

Guest card

Join the Wi-Fi. Open getmewifi.help.

First join the venue's official guest Wi-Fi. Then open `http://getmewifi.help/`. The venue's sign-in page may appear next.

Enter room details, vouchers, email addresses, or payment information only on the venue's page. Never enter personal information on the plain rescue page.

Copy-paste support block

When the sign-in page does not appear

Confirm the official network name, connect to it, and open the rescue address once. If the portal stays hidden, reconnect once. Pause a personal VPN only if needed, then turn it back on after login. Do not change managed settings without IT approval.

If several devices fail, or the portal loops or rejects valid venue details, contact venue staff. The operator may need to reset the session or restore the portal or upstream connection.

Staff checklist

Four questions before escalation.

• Is the official guest network name unchanged?
• Is the portal responding for a separate test device?
• Are vouchers, room entitlements, time limits, and device limits valid?
• Is there a known venue or upstream outage?

Downloads

Use the source material.

Sources

First-party references.

1. RFC 8952: Captive Portal ArchitectureInternet Engineering Task Force
2. Use captive Wi-Fi networks on iPhone or iPadApple Support

Keep going

Related help.